ECNI-2.2 – Elizabeth

Introduction to Elizabeth

What do we mean by “quality”?

The WHO defines quality as care that is…

The Care Quality Commission (CQC) is the independent regulator of health and social care services in England. The CQC looks for care to be:

  • Safe, effective, caring, responsive to people’s needs and well led.
  • Stop and think
  • What might this mean in practice that we need to have and do?

To find out how quality improvement can be used in your workplace watch the clip below where Dr Mike Evans talks about what quality improvement means to him.

Reflection

Improving Quality – Playing our part

In the next section we will look at a tool to help us get started with quality improvement in our own practice. Please complete the quiz below before carrying on to the next section.

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