The WHO defines quality as care that is…
The Care Quality Commission (CQC) is the independent regulator of health and social care services in England. The CQC looks for care to be:
To find out how quality improvement can be used in your workplace watch the clip below where Dr Mike Evans talks about what quality improvement means to him.
In the next section we will look at a tool to help us get started with quality improvement in our own practice. Please complete the quiz below before carrying on to the next section.