Module 1: Personality Preferences and Performance in Teams
Module 2: Fundamentals of Quality Improvement
Module 3: Presentation of Self - Presence and Impact
Module 4: Using your authority and Influencing change
Module 5: Co-consulting

IN2.2 – Why quality is everyone’s business


Introducing Sarah


What do we mean by Quality?

The WHO defines quality as care that is…

[the WHO defines quality as care accordion]

The Care Quality Commission (CQC) is the independent regulator of health and social care services in England. The CQC looks for care to be:

  • Safe, effective, caring, responsive to people’s needs and well led.
  • Stop and think:  What might this mean in practice that we need to have and do?

Quality in practice

[H5P Quality in Practice flip cards]


[Padlet – How would you define quality in care?]

Sarah’s Refections

[AUDIO – Sarah – Add images]

So what is quality improvement?

Now that we have understood what we mean by quality, how do we go about improving it and maintaining it?
Of course, no-one comes to work to do a bad job but sometimes things do go wrong. And it is the people involved in the work system who are the ones best placed to see these problems and adopt the solutions – which is why we say Quality Improvement is everyone’s business.

As Sarah says,
We all know it’s important to be safe, caring and effective in everything we do. But how do we know that what we are doing is safe and effective? How would we know if it wasn’t? What might we be doing that might not be helping?

[VIDEO – What is quality improvement? in folder]

To find out why and how quality improvement might be used in your workplace, watch the clip below where Dr Mike Evans talks about what quality improvement means to him…

[VIDEO – Youtube Dr Mike Evans]

Playing our part

[VIDEO – Playing our part]

Additional Resources

Links to optional additional reading about fathers of QI
What is quality improvement? 6 dimensions of quality

Why get involved in Quality improvement?

W Edward Deming: The 14 points

Deming, Juran and Crosby contribute to total quality management

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