MODULE 0 - INTRODUCTION
Module 1: Personality Preferences and Performance in Teams
Module 2: Fundamentals of Quality Improvement
Module 3: Presentation of Self - Presence and Impact
Module 4: Using your authority and Influencing change
Module 5: Co-consulting

IN4.6 – Influencing and managing conflict

In this session, we are going to:

  • Build on the work done in Module 3 around being assertive
  • Examine how to have difficult conversations and manage conflict
  • Explore active listening and the push/pull model of influencing
  • Reflect on how you can test out some of these new behaviours at work and critically self-evaluate your developing skills using the Gibbs’ Reflective Cycle

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Referenced resources

Assertiveness

Video: How to be assertive

Article: Assertiveness

Article: I’m Ok, You’re Ok – Assertiveness at work explained

Managing conflict

Video: Group conflict – Thomas kilmann

Active listening and influencing

Video: Improve your listening skills with active listening

Article: Active listening

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