Module 1: Personality Preferences and Performance in Teams
Module 2: Fundamentals of Quality Improvement
Module 3: Presentation of Self - Presence and Impact
Module 4: Using your authority and Influencing change
Module 5: Co-consulting
OPTIONAL Extra module

Why can’t I access the lessons? and other Frequently Asked Questions

Q: Why can’t I see the lessons?
You cannot see the lessons at this point because you need to log in to the programme. To log in, you must have first been accepted by FNF onto the programme. If you have been accepted, you will receive two emails at the start of the programme, a welcome email that will contain information about your username and a second that will take you through setting up a password.

Once you have set up a password, you can log in by selecting LOGIN TO ENROLL and entering your username and password.

Q: I’ve logged in, but I cannot see the videos
There are two reasons this could be happening:

  1. You are using an NHS machine that blocks videos. In 99% of all technical problems we receive, the number one solution is to use your own personal computer and wifi. The material in the online programmes requires the latest Java versions and browsers and the NHS firewall is renowned for blocking videos and interactive elements including quizzes
  2. The video requires a password. Some of the videos require a password to view and that password will be available directly above or below the video in question. Simply cut and paste the password into the password field.

Q: I cannot progress through the course
To progress through the course, you must do one of two things depending on the lesson. If the lesson does not contain a quiz, you must select “MARK COMPLETE” at the bottom to progress to the next lesson. If the lesson DOES contain a quiz, you must take the quiz and achieve a mark of 80% to move on.

Q: I cannot complete the quizzes
If you cannot select the submit button or if the quiz itself fails to load, again, this is a known issue with NHS computers. Even if you are using an NHS computer at home, you may still not be able to complete the quizzes. Please use a home computer or your smartphone in these cases.

Q: I have completed all the lessons, but I have not received my certificate
In order to receive your certificate, you must first complete the evaluation form on the last page. Once you have done that, a certificate will be sent to you automatically.

Q: I can’t find the times and dates for the webinars
The webinar schedule is within the first Introductory lesson. If you are on the first cohort, some of the webinars may be listed as “TBC”. This means they are still to be confirmed. Keep checking back to see when the webinars will take place. We will also email you when the relevant webinars have been scheduled. There is one webinar/module and if you cannot make the webinar, a recording of the session will be made available.

Q: I have another issue that has not been addressed above
If you are having another technical issue that has not been addressed, please email us at [email protected]. But please note, there are over 1000 users on this programme so it could be some time before we are able to answer your request. Before you email, please make sure you have read the above Frequently asked Questions and watched the Introduction video by Rob Cutforth (Senior Learning Technologist at FNF) that was sent to you in your welcome email as the vast majority of issues are addressed.

Collapse Comments

I have problems accessing the contents of the program

Orion Baker (Administrator) October 26, 2022 at 12:28 pm

Hi Taye, if you email us at [email protected] we will be able to get this sorted out for you.

Udochukwu Chidinma Eche October 26, 2022 at 10:29 pm

These are really helpful.

Ashmitha Prathvi Rodrigues October 27, 2022 at 11:51 am

I had difficulties to login but the video has helped me.
Thank you

very useful, informative.

I cannot access the modules for some reason.

Orion Barker (Administrator) October 31, 2022 at 3:22 pm

Hi Sheemole – if you email [email protected] if you are still having this issue and we can have a look at it.

i couldnot access the course

Orion Barker (Administrator) November 7, 2022 at 1:35 pm

Hi Anjana – can you email us at [email protected] so that we can assist? Thank you.

Thank you very much for this opportunity given to us.

Very helpful

How do I proceed from here? I kept getting redirected to this page.

Orion Barker (Administrator) November 7, 2022 at 1:33 pm

Hi Caroline – can you email us at [email protected] so that we can assist? Thank you.

Each time I try to access the module it kept prompting go back to previous and complete and this is just the module 0 where there is nothing to complete.

Could you assist

Orion Barker (Administrator) November 7, 2022 at 1:33 pm

Hi Opeyemi – can you email us at [email protected] so that we can assist?

Sithulisiwe Nyoni April 17, 2023 at 5:52 pm


its not letting me to enroll this program

Orion Barker (Administrator) July 4, 2023 at 3:44 pm

If you can hold down the CTRL button and press refresh on the page and it should fix your access. Thank you.

Precious Precious Nombulelo October 2, 2023 at 1:45 pm

So excited and grateful for such an opportunity when l needed it the most, sharpening leadership skills!!!

Very informative! Super excited for an opportunity to partake in this program.

I want to find out if we are to complete 1 module per week, or all 5 modules in a week.
I’d appreciate a feedback/clarification please. Thank you

Orion Barker (Administrator) October 30, 2023 at 2:40 pm

Hi Evidence – each new module will open with one more per month until all are open. They will all remain open until the end of the course in case you need more time to complete. I hope this helps.

I have no problems so far. I was able to log in and see my modules. Thank you.


It says the programme is closed that I do not have access

Orion Barker (Administrator) January 3, 2024 at 8:28 am

Ensure you are logged in then try to refresh the page and it should work. Please email me at [email protected] if it still does not work. Thank you.

I am trying to complete the last module of this course and it says the program is closed and I can not access it.

Orion Barker (Administrator) January 18, 2024 at 8:26 am

This is possibly a caching error. To fix it, first ensure that you are logged in (a black bar will appear at the top of the screen with your name at top-right if you are logged in). If you are logged in and the page still says it is closed, try to refresh the browser and see if this fixes it. If it doesn’t work still, please email me at [email protected] so I can have another look at it.

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